The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 19/10/2011
  1 out of 5

  Washing Machine
  did not turn up on named date. Had taken day off work to recieve it
  Driver rang at 8 in evening to say it wouldn't be delivered. I said that was not acceptable. He then said would deliver....and didn't.
  Customer services
  then said would not deliver for another week...i said would cancel order
  so they then said it would come special courier that day....still waiting
  This has happened not just this once but twice...with previous washing machine bought from John Lewis exactly same thing happened. Will never buy anything like this from John Lewis again

• 04/11/2011
  3 out of 5

  At present badly accessed, because of main roads through the Centre complex and distance of new store from other retail complexes. For a pedestrian, quite long walking and hair-raising road crossings. Need to liaise with site owners and council to improve environment and access.
  
  Staff at present inexperienced and some longish delays at tills, awaiting supervisors to sort out.
  
  Cafe pleasant but too small for expected numbers. Service slow and inexperienced (eg no saucers given to us with our cups)
  
  Early days, but needs monitoring and a lot of improvement to bring about the excellent quality of service usually expected at JL (eg Solihull, which is really a beacon of excellence!) Would recommend to friend after improvements have come through (I am sure you will sort this out!