From modest beginnings in 1949, Ernest Jones has grown from a single store in London's Oxford Street to the a highly reputable national chain of over 190 jewellery stores - bringing to suburban and provincial locations the quality, range, presentation and high standard of customer service once only available in London's West End.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 24/03/2011
  1 out of 5

  I took my Rado watch to have it repaired. Watch value £1200. They are the official repairess for this watch. They sent it away for assesment & came back with a figure of £505.00. The reason I took it in was that water got in it on holiday. It took me over a month to get it back & I of course declined the repair. I took it to a jewellers in the Brighton lanes. It was assesed & they found slight dampness & the battery had a slight leak. This was replaced & the watch now works great..

• 16/08/2011
  1 out of 5

  I purchased a Gucci watch for my Dad for his birthday in November 2010 his 50th, the day I purchased it I took it in to engrave in Timpson.
  Watch cost £450.
  
  Now my dad worn it once to go out, it prob rained a little and rain got inside the watch withing one week of having it.
  So i took it in for repair to Erenest jones, and they told me the have to send it off to Switzerland, so they did.
  
  4 months later the watch returned to England, and I got the watch back.
  Dad goes on Holiday to Germany for the weekend, comes back, same problem again. He did not go swimming at all! Water again inside watch.
  I take it back to Ernest Jones again, explain them, they send it off again to Switzerland, 1 month later they phone me today, and do you know what the problem is???? That's right, its Timpsons fault, they did no seal the back properly, repair cost for Ernest to fix it, is £270!!!! 50% more then the watch price, wtf?!
  
  I have purchased Armani watch from them, 2 Armani watches actually, jewelry, and now they fob me off blaming someone else?!
  Why couldn't they tell me the first time that was the problem so I could of told Timpson! Not 9 months after the problem! I don't even have their receipt!!!!
  
  Avoid spending anything over £200 there, I was actually thinking buying a nice Hugo Boss watch for myself in the future from there, I will take my money elsewhere now!
  
  What is a joke, this birthday