The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 22/11/2011
  1 out of 5

  Attempt one - got less than half of products ordered. call up ask about other half, find out one item is missed off the list, did not know this as they did not send me an invoice telling me what items I had actually ordered! Never happened to me before. Called them told me the items never reached delivery firm, will resend 4 days later. It is now 4 days later, I call and they have booked my delivery for tomorrow! I will have to get off work early again to wait for it! Item I added to order is now coming with a seperate curior for some reason, that cannot deliver in the evening, not even sure how I am going to get this one and considering it is the xmas tree that is a bit of a worry. Who knows if the other half of the decorations will come tomorrow. I have complained and their complaints proceedure is apparently for me to send an email to a generic email address. Not sure if anything would come of it. I would never ever use them again

• 19/10/2011
  1 out of 5

  Washing Machine
  did not turn up on named date. Had taken day off work to recieve it
  Driver rang at 8 in evening to say it wouldn't be delivered. I said that was not acceptable. He then said would deliver....and didn't.
  Customer services
  then said would not deliver for another week...i said would cancel order
  so they then said it would come special courier that day....still waiting
  This has happened not just this once but twice...with previous washing machine bought from John Lewis exactly same thing happened. Will never buy anything like this from John Lewis again