The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 03/01/2012
  1 out of 5

  Placed an order of a Miele T7644C Condenser Tumble Dryer as stated 10 were in stock, upon ordering I chose a delivery slot (this friday) and then got confirmation email through.
  
  Upon reading confirmation email delivery was changed to nearly 3 weeks time, Due to birth of baby I then rang & questioned this as I had only ordered as delivery could be allocated to suit myself.
  
  No apologies at all & John Lewis took the funds from my account even though it clearly states on their site they do not take funds until item is dispatched.
  
  Very disappointed & will be the last time I ever order from John Lewis, Customer services were useless & said even the new delivery date was a 'maybe' so cancelled the order straight away

• 02/10/2011
  1 out of 5

  I bought a John Lewis TK17BCJLU Kettle from johnlewis.com - I had it less than two months when it started switching off before the water was boiled.
  
  I took it back to their Newcastle upon Tyne branch. The assistant went to see a manager, she said when she came back, "the trouble is limescale build-up". I looked inside and there was a very thin line of limescale about an 1.5 inches long. The assistant also said "The kettle guarentee does not cover it for limesale build-up" and "The manufacturer will not take back any more of these kettles". She told me to descale the kettle.
  
  I descaled the kettle and it still switched off. I took it back to the Newcastle branch where a manager said "The limescale gets into the switch."
  
  I live alone and I'm at work four days a week - the kettle was only seven weeks old - I refill the kettle with fresh water every use.
  
  This kettle is not fit for use if it can't handle such a small amount of limescale, plus, if the manager is right when she said "The limescale gets into the switch." this kettle is dangerous.